Refunds and Cancellations

Effective Date: 1/1/2026

This page summarizes the cancellation and refund policy for Product by Mark coaching. Full terms are in our Terms and Conditions.

Scheduling

All coaching sessions are delivered virtually via video call, or in-person meetings, unless otherwise agreed upon. Sessions are scheduled in advance and confirmed by email.

Cancellation and refund policy

  • Clients may cancel or reschedule a session with at least 48 hours' notice.
  • Cancellations made less than 48 hours in advance or no-shows are charged in full and are non-refundable.
  • Due to the personalized nature of coaching services, completed sessions are non-refundable.
  • If you are dissatisfied with your session, please contact us within 24 hours of the session so we can make it right.

Questions? Contact Mark.